Refund Policy

Portal Craft Line does not run a checkout, cart, or in-browser payment flow. This policy applies when you have agreed a fee by email or telephone for a written brief, research hour, or reading-circle packet.

If nothing has been written yet

If you cancel before we start reading the issue, we refund any deposit in full by the same method we received it, usually within ten working days.

If work has started

If we have already marked pages or drafted, we invoice for hours actually spent at the archive rate stated in your quote, and we refund any remainder of a prepayment. You keep any partial notes already sent.

If a brief is delivered

Once a completed feature, recap, walkthrough, archive table, or circle packet has been sent, fees are not refundable merely because you disagree with an observation about a page. If the delivered file is missing a section named in the quote, email info@portalcraftline.click within fourteen days and we will either supply the missing section or refund a fair portion of the fee.

What we cannot refund

We cannot refund marketplace purchases, Veve account charges, token transfers, or any third-party spend. We never take custody of those assets. Missed drop times are not a defect in our notes.

How to ask

Call +44 113 496 4360 or email info@portalcraftline.click with the quote date and the title. There is no refund form on this website.

Chargebacks

If a payment provider opens a dispute, we will share the quote and delivery emails. We prefer to settle on the phone first.

Law

This policy is without prejudice to statutory rights under UK consumer law where those rights apply to you as an individual commissioning work from a UK desk.